VisiVra Money-Back Guarantee: How the 60-Day Policy Works

A money-back guarantee can make trying a new supplement much less risky, but only if you understand the conditions before you need them. I read the seller’s return policy and terms of service in full. Here is what they say, in plain English.

The key terms

The terms of service repeat the 60-day window and note that refunds are “subject to availability”. The policy does not mention a restocking fee.

What the guarantee does well

• It covers opened and even empty bottles, so you can genuinely try the product.
• It applies to a full refund of the product price rather than store credit.
• It publishes a physical return address.

What to be careful about

• The clock starts at purchase, not delivery. If shipping takes a week, you have less than 60 days of actual use.
• All bottles must be returned. If you bought six bottles, you must send all six back, including unopened ones.
• You pay return postage. Use a trackable service and keep the receipt. Shipping costs are not refunded.
• Contact support first. Sending bottles without instructions may delay or complicate your refund.
• Original shipping: the policy refers to a refund of the product; do not assume the $9.99 outbound shipping on the 2-bottle package will be refunded.

Day-by-day guarantee timeline

1. Day 0 – Purchase. Save your confirmation email and order ID. Add a calendar reminder for day 45 and day 55.
2. Days 3–10 – Delivery. Check bottles and seals. Keep the packing slip and the box.
3. Days 10–45 – Trial period. Take VisiVra as directed and keep a short weekly note of how your eyes feel.
4. Day 45 – Decision point. Decide whether to continue. If you want a refund, contact support today.
5. Days 45–50 – Get instructions and ship. Follow support’s instructions, pack all bottles with your note and packing slip, and ship with tracking.
6. Day 60 – Deadline. The guarantee window closes 60 days after purchase. Aim to be well clear of this date.
7. After receipt – Refund. Once the return is processed, allow 5 to 10 business days for the money to appear.

How it compares with typical supplement guarantees

Online supplement guarantees range widely, from 30 days to a year or more. Sixty days is on the shorter side for an eye supplement, because carotenoid research measures changes over three months or longer. That means you may need to decide before you could reasonably expect to notice anything. Keep this in mind when choosing your package, and see our pricing guide for advice.

Which package works best with the guarantee?

If you are mainly relying on the guarantee to limit your risk, the 2- or 3-bottle package keeps the amount of money at stake lower and makes a return simpler and cheaper to post. The 6-bottle package offers the lowest price per bottle, but you would need to send all six bottles back for a refund, and you would only be able to use one or two of them before the 60-day window closes. In short, buy the bundle size you would be happy to keep, not the one you plan to return.

If something goes wrong

If your refund has not arrived within the stated time, contact the seller with your order ID and return tracking number. If you still cannot resolve the issue, you can contact your card issuer about a dispute, which is one reason paying by credit card is helpful. Keep copies of all emails and receipts.

For the exact steps and a ready-to-use email, go to VisiVra Refund Steps.